Dynamic FOH Supervisor — Guest-Experience Leader

Level99; Natick (MA); On-site; USD 32,000 - 37,000; Full time

Job summary

Level99 is seeking a Front-of-House Supervisor to join our Natick, MA team. You will support the front-of-house management, build guest relationships, and uphold hospitality standards across the venue.

Responsibilities include leading shifts, managing logs, controlling labor costs, handling cash, and training bar staff on batches, syrups, and beverage procedures. This role requires energy, initiative, and guest focus.

Qualifications

• Previous experience in the hospitality industry.
• Excellent verbal and written communication skills with strong attention to detail.
• High integrity and professionalism with a positive, energetic attitude.
• High School education or equivalent.
• Understands, utilizes and embraces new technology.

Responsibilities

• Leads team members through effective operational execution and proper upkeep.
• Maintains daily logs and communication mechanisms for the restaurant.
• Manages labor and controllable costs within company guidelines.
• Performs daily cash management, reconciliation and audits.
• Assists with beverage inventory and product consistency through training.

Skills

Customer service

Communication

Team leadership

Food & beverage knowledge

Education

High School diploma

ServSafe Certification

Job description

Level99 is seeking a Front-of-House Supervisor to join our Natick, MA team. You will support the front-of-house management, build guest relationships, and uphold hospitality standards across the venue.

Responsibilities include leading shifts, managing logs, controlling labor costs, handling cash, and training bar staff on batches, syrups, and beverage procedures. This role requires energy, initiative, and guest focus.