FOH Lead | Guest Experience & Service Supervisor

Tacoria - Princeton; Princeton (NJ); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

Strong communication and leadership are essential, with 1–3 years in a supervisory restaurant role. The position requires flexible availability, including nights, weekends, and holidays, in a fast-paced dining environment.

Qualifikationen

• 1–3 years of restaurant experience (supervisory preferred)
• Strong communication and leadership skills
• Ability to multitask in a fast-paced environment
• Knowledge of POS systems and restaurant operations
• Flexible availability (nights, weekends, holidays)

Aufgaben

• Assist in supervising the FOH staff
• Help train new employees on service standards and procedures
• Provide ongoing coaching, feedback, and performance support
• Step in during busy shifts to assist service as needed
• Ensure every guest receives friendly, efficient, and high-quality service
• Handle guest complaints professionally and resolve issues quickly
• Monitor dining room atmosphere, cleanliness, and service timing
• Support opening and closing procedures
• Ensure compliance with health, safety, and sanitation standards
• Coordinate with BOH for smooth service execution
• Handle cash management and POS system support
• Uphold brand standards and service expectations
• Monitor staff appearance, punctuality, and professionalism
• Assist in achieving customer service expectations and upselling initiatives

Kenntnisse

Communication

Leadership

Multitasking

Customer service

Tools

POS systems

Jobbeschreibung

Strong communication and leadership are essential, with 1–3 years in a supervisory restaurant role. The position requires flexible availability, including nights, weekends, and holidays, in a fast-paced dining environment.