Dynamic Dispatcher: Lead Delivery & Driver Coordination

Quikrete Holdings Inc.; West Valley City (UT); Hybride; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive wages

OT opportunities

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Paid vacation

401K

Résumé du poste

Hirebridge in Utah is seeking a Dispatcher to coordinate drivers, manage deliveries, and provide customer service. The role requires familiarity with delivery areas, strong communication, and the ability to deescalate tense situations.

Applicants should have at least 3 years of customer service experience, a high school diploma or GED, and preferred dispatch experience. Bilingual (Spanish/English) is a plus, with computer and typing skills valued for order entry and tracking.

Qualifications

• 3 years customer service experience preferred.
• Bi-Lingual (Spanish/English) will be highly looked upon.
• Computer Skills: typing skills, internet navigation.

Responsabilités

• Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
• Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
• Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
• Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers.
• Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
• Must be able to determine travel time to jobs and best plant locations to service the job.
• Accurately and promptly input orders to customer specifications for delivery.
• Review and verify accurate delivery and product information on orders prior to delivery.
• Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
• Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days
• Daily review of Driver timecards, delivery time reports and time entry/ tracking.

Connaissances

Customer service

Dispatch coordination

Multitasking

Calm under pressure

Formation

High School diploma or GED

Outils

Typing

Internet navigation

Description du poste

Hirebridge in Utah is seeking a Dispatcher to coordinate drivers, manage deliveries, and provide customer service. The role requires familiarity with delivery areas, strong communication, and the ability to deescalate tense situations.

Applicants should have at least 3 years of customer service experience, a high school diploma or GED, and preferred dispatch experience. Bilingual (Spanish/English) is a plus, with computer and typing skills valued for order entry and tracking.