Dispatcher: Fast-Paced Driver & Customer Service Lead

Quikrete Holdings Inc.; Midland (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Overtime opportunities

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability benefits

Paid vacation

401K

Job summary

Quikrete Heavy Construction Materials in Midland, TX is seeking a Dispatcher to join our logistics team. You will dispatch drivers, schedule deliveries, and input orders accurately to meet daily volume and service goals.

The ideal candidate has at least 3 years of customer service experience, a High School diploma or GED, and preferably prior dispatch experience. Bilingual Spanish/English is highly valued, and strong computer skills are required.

Qualifications

• Minimum of 3 years customer service experience.
• High School diploma or GED required.
• Prior dispatch, tracking and scheduling experience preferred.
• Bi-Lingual (Spanish/English) will be highly looked upon.

Responsibilities

• Dispatch and control drivers to meet daily volume requirements.
• Maintain a professional voice over the phone/radio and deescalate tense situations.
• Stay calm and decisive in a high-stress, fast-paced environment.
• Resolve problems promptly while building customer and driver relations.
• Be familiar with delivery areas and assist drivers in locating job sites.
• Determine travel times to jobs and best plant locations to service them.
• Input orders accurately to customer specifications for delivery.
• Verify delivery and product information before dispatch.
• Operate in high call volume while multitasking with plants, drivers, and team.
• Coordinate driver timekeeping and time off requests, maintaining schedules.
• Daily review of driver timecards, delivery reports, and time entry.

Skills

Customer service

De-escalation

Communication

Bilingual (Spanish/English)

Education

High School diploma or GED

Tools

Dispatch software

Typing

Internet navigation

Job description

Quikrete Heavy Construction Materials in Midland, TX is seeking a Dispatcher to join our logistics team. You will dispatch drivers, schedule deliveries, and input orders accurately to meet daily volume and service goals.

The ideal candidate has at least 3 years of customer service experience, a High School diploma or GED, and preferably prior dispatch experience. Bilingual Spanish/English is highly valued, and strong computer skills are required.