Dynamic Dispatcher (2nd/3rd Shift) – Routing & Customer Care

Coach USA Inc; Janesville, Northern (WI, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

401K

Paid time off

Great culture

Job summary

Coach USA Inc. is seeking a full-time Dispatcher for its Janesville, WI location. The role includes scheduling drivers, routing and customer service in a fast-paced environment.

Shift options include 2nd and 3rd shifts with compensation of $25.00–$27.00 per hour. Excellent benefits and a supportive team culture are offered. Responsibilities include daily check-ins, driver credential verification, vehicle scheduling, and creating shift reports for leadership.

Qualifications

• Proven customer service experience.
• Knowledge of DOT hours of service and regulation is a plus.
• Strong organizational and time management skills.
• Able to work in fast-paced environment and with a team.
• Proficiency in Microsoft Office and basic computer skills.

Responsibilities

• Schedule vehicles and routes with maintenance staff.
• Enter and verify driver assignments and documents.
• Prepare daily shift reports for leadership.
• Communicate delays and issues to the team and customers.
• Handle customer inquiries via phone, email, or in person.

Skills

Customer service

Time management

Communication

Teamwork

DOT hours knowledge

GPS systems

Microsoft Office

Tools

Microsoft Office

Job description

Coach USA Inc. is seeking a full-time Dispatcher for its Janesville, WI location. The role includes scheduling drivers, routing and customer service in a fast-paced environment.

Shift options include 2nd and 3rd shifts with compensation of $25.00–$27.00 per hour. Excellent benefits and a supportive team culture are offered. Responsibilities include daily check-ins, driver credential verification, vehicle scheduling, and creating shift reports for leadership.