Dispatcher

Coach USA / Megabus; Janesville (WI); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term disability

401K

Life insurance

AD&D

Long-term disability

Paid time off

Great company culture

Job summary

Coach USA is hiring a full-time Dispatcher for Janesville, WI. The role involves scheduling and routing drivers, handling customer inquiries, and maintaining compliance with hours-of-service rules.

The position supports 2nd/3rd shifts with hourly compensation and a comprehensive benefits package. Candidates should have strong customer service, organizational, and communication skills, plus experience with Microsoft Office and GPS monitoring systems.

Qualifications

• Proven customer service experience.
• Willingness to learn DOT hours of service regulations; familiarity with GPS monitoring systems and two-way radio.
• Strong organizational and time management skills.
• Able to work in a fast-paced environment both independently and in a team.
• Proficiency in Microsoft Office and good verbal/written communication.

Responsibilities

• Manage daily check-in process for drivers and verify credentials.
• Schedule vehicles in coordination with maintenance and arrange replacements as needed.
• Prepare and verify work orders for driver assignments.
• Create daily shift reports for leadership.
• Monitor weather, traffic, and airport conditions; communicate delays/resolutions.

Skills

Customer service

Organizational skills

Time management

Microsoft Office

Written and verbal communication

DOT hours knowledge

2-way radio

GPS monitoring systems

Operations system

Teamwork

Tools

GPS monitoring systems

Microsoft Office

Operations system

Job description

Dispatcher

Full Time

Location: Janesville, WI

Compensation: $25.00- $27.00 hourly

2nd/ 3rd Shift

Company Overview

Coach USA, one of the largest transportation companies in North America, is hiring a full time 2nd & 3rd shift Dispatcher at its Janesville, WI location. Dispatchers ensure quality service by scheduling and routing drivers as well as handling customer calls in a fast-paced environment. Must have computer experience and excellent customer service skills. We offer competitive pay and benefits. All applicants must be dependable and willing to work a flexible schedule.

What We Offer

• · $25 - $27 per hour commensurate with experience
• · Excellent Benefits (medical, dental, vision, short term disability, 401K)
• · Company-provided life, AD&D, and long-term disability insurance
• · Paid time off including vacation, personal days and holidays
• · Great Company Culture

Responsibilities

• Complete and monitor daily check-in process, including verifying driver credentials and compliance hours.
• Schedule vehicles in coordination with maintenance personnel, arranging replacements when necessary.
• Prepare documents and verify accuracy of work orders for driver assignments.
• Responsible for creating daily shift report emails to be submitted to GM, Director of Operations, Maintenance Manager, and Safety & Training Manager
• Monitor weather reports, traffic conditions, airport closings, etc. Communicate delays and resolutions to team.
• Report and track lost and found items.
• Resolve customers inquiries and complaints via phone, email, mail, and in person.
• Assist customers with ticket sales and inquiries.

Required Experience/Skills

• Proven customer service experience
• Willingness to learn and demonstrate knowledge of the following: DOT hours of service and regulation; 2-way radio, GPS monitoring systems; and operations system.
• Strong organizational and time management skills
• Able to work and troubleshoot in a fast-paced environment.
• Must be able to work individually and with a team.
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills

Preferred Qualifications

• Ability to obtain and maintain a Commercial Driver’s License (CDL) “B” with a “P” endorsement.

Schedule flexibility is required to accommodate extended shifts, including daytime, nighttime, weekends, and holidays.

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.