Traffic Dispatcher: Route & Logistics Planner (Day Shift)

ACE Hardware; La Crosse (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off Programs

Comprehensive health coverage

Generous 401(k) retirement plan

Tuition Reimbursement

Employee Recognition Program

Merchandise Discounts

Employee Assistance Program (EAP)

Adoption cost reimbursement

CDL training support

Job summary

Ace Hardware is seeking a Traffic Dispatcher in Wisconsin to organize and dispatch drivers, verify daily assignments, and manage routes with a focus on safety and on-time deliveries. The role runs Monday-Thursday 7:00am-4:30pm and Friday 7:00am-12:00pm, supporting our distribution operations from our La Crosse area location.

Ideal candidates bring solid computer skills (Word, Excel, Outlook) and experience with AS400, WMS and SAP, a high school diploma, and a customer-service mindset.

Qualifications

• High School Diploma or equivalent required.
• Excellent computer skills; Microsoft Word, Excel, and Outlook proficient.
• Experience with AS400, WMS, and SAP preferred.
• Customer service experience.

Responsibilities

• Dispatch drivers (Phone, email, in-person) to align with Extra board and length-of-service procedures.
• Verify all drivers can perform next day’s duties based on work performed today and HOS limitations.
• Audit/Update TMS times and carrier tenders prior to 5 PM the day before store delivery.
• Correct ELD issues and support HOS compliance.
• Plan work assignments and equipment utilization.
• Track and locate equipment. Schedule and organize the day’s repairs, pm schedules, and services.
• Support daily route planning.
• Respond to emergencies and dispatch personnel/vehicles.
• Ensure loads are closed in TMS.
• Help manage Track My Truck and Four Kites tracking accuracy.
• Handle/communicate delivery time changes with retailers.
• Prepare transportation paperwork for drivers, routes, and backhaul.
• Assign route for Ace Fleet Drivers
• Maintain Daily/Weekly reports
• Interact with Ace Retailers providing information and services
• Serve as point of contact for the Drivers
• Various other administrative duties, including Ace Retailer packing list and BOLs

Skills

Strong communication skills

Customer service experience

Ability to work under pressure

Education

High School Diploma or equivalent

Tools

AS400

WMS

SAP

Job description

Ace Hardware is seeking a Traffic Dispatcher in Wisconsin to organize and dispatch drivers, verify daily assignments, and manage routes with a focus on safety and on-time deliveries. The role runs Monday-Thursday 7:00am-4:30pm and Friday 7:00am-12:00pm, supporting our distribution operations from our La Crosse area location.

Ideal candidates bring solid computer skills (Word, Excel, Outlook) and experience with AS400, WMS and SAP, a high school diploma, and a customer-service mindset.