Dispatcher

Coach USA Inc; Janesville, Northern (WI, KY); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

401K

Paid time off

Great culture

Job summary

Coach USA Inc. is seeking a full-time Dispatcher for its Janesville, WI location. The role includes scheduling drivers, routing and customer service in a fast-paced environment.

Shift options include 2nd and 3rd shifts with compensation of $25.00–$27.00 per hour. Excellent benefits and a supportive team culture are offered. Responsibilities include daily check-ins, driver credential verification, vehicle scheduling, and creating shift reports for leadership.

Qualifications

• Proven customer service experience.
• Knowledge of DOT hours of service and regulation is a plus.
• Strong organizational and time management skills.
• Able to work in fast-paced environment and with a team.
• Proficiency in Microsoft Office and basic computer skills.

Responsibilities

• Schedule vehicles and routes with maintenance staff.
• Enter and verify driver assignments and documents.
• Prepare daily shift reports for leadership.
• Communicate delays and issues to the team and customers.
• Handle customer inquiries via phone, email, or in person.

Skills

Customer service

Time management

Communication

Teamwork

DOT hours knowledge

GPS systems

Microsoft Office

Tools

Microsoft Office

Job description

Job Description

Dispatcher Full Time Location: Janesville, WI Compensation: $25.00- $27.00 hourly ***2nd/ 3rd Shift***

Coach USA, one of the largest transportation companies in North America, is hiring a full time 2nd & 3rd shift Dispatcher at its Janesville, WI location. Dispatchers ensure quality service by scheduling and routing drivers as well as handling customer calls in a fast-paced environment. Must have computer experience and excellent customer service skills. We offer competitive pay and benefits. All applicants must be dependable and willing to work a flexible schedule.

What We Offer

• $25 - $27 per hour commensurate with experience
• Excellent Benefits (medical, dental, vision, short term disability, 401K)
• Company-provided life, AD&D, and long-term disability insurance
• Paid time off including vacation, personal days and holidays
• Great Company Culture

Responsibilities

• Complete and monitor daily check-in process, including verifying driver credentials and compliance hours.
• Schedule vehicles in coordination with maintenance personnel, arranging replacements when necessary.
• Prepare documents and verify accuracy of work orders for driver assignments.
• Responsible for creating daily shift report emails to be submitted to GM, Director of Operations, Maintenance Manager, and Safety & Training Manager
• Monitor weather reports, traffic conditions, airport closings, etc. Communicate delays and resolutions to team.
• Report and track lost and found items.
• Resolve customers inquiries and complaints via phone, email, mail, and in person.
• Assist customers with ticket sales and inquiries.

Required Experience/Skills

• Proven customer service experience
• Willingness to learn and demonstrate knowledge of the following: DOT hours of service and regulation; 2-way radio, GPS monitoring systems; and operations system.
• Strong organizational and time management skills
• Able to work and troubleshoot in a fast-paced environment.
• Must be able to work individually and with a team.
• Proficiency in Microsoft Office
• Excellent written and verbal communication skills

Preferred Qualifications

• Ability to obtain and maintain a Commercial Driver’s License (CDL) "B" with a "P" endorsement.

Schedule flexibility is required to accommodate extended shifts, including daytime, nighttime, weekends, and holidays.

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.