Dynamic Dispatch Coordinator: Fast-Paced Delivery & Scheduling

Hirebridge LLC; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Overtime available

Medical benefits

Dental benefits

Vision benefits

401K plan

Paid vacation

Job summary

Quikrete Heavy Construction Materials in Grapevine, TX is seeking a Dispatcher to join our team. You will compile orders, schedule deliveries and drivers, and provide excellent customer service.

The role requires at least 3 years of customer service, dispatch/tracking experience preferred, and bilingual Spanish/English is highly valued. Strong computer skills, typing and internet navigation are expected. We offer competitive wages, overtime opportunities, and a comprehensive benefits package.

Qualifications

• Minimum 3 years of customer service experience preferred.
• High School diploma or GED required.
• Prior dispatch, tracking and scheduling experience preferred.
• Bi-Lingual Spanish/English highly preferred.
• Computer skills including typing and internet navigation.

Responsibilities

• Dispatch and control the Drivers daily and adjust to meet volume.
• Maintain a professional voice over the phone/radio and de-escalate tense situations.
• Remain calm and decisive in a high stress/fast-paced environment.
• Solve problems promptly while fostering relationships with customers and drivers.
• Be familiar with delivery areas and assist drivers in finding job sites.
• Determine travel time to jobs and best plant locations to service the job.
• Input orders accurately for delivery according to customer specs.
• Review and verify delivery information on orders prior to delivery.
• Handle high call volumes while multitasking with plants, drivers, and office staff.
• Coordinate Driver timekeeping and time-off requests; maintain schedule.
• Daily review of Driver timecards and delivery time reports.

Skills

Customer service

Bilingual Spanish/English

Computer skills

Education

High School diploma or GED

Job description

Quikrete Heavy Construction Materials in Grapevine, TX is seeking a Dispatcher to join our team. You will compile orders, schedule deliveries and drivers, and provide excellent customer service.

The role requires at least 3 years of customer service, dispatch/tracking experience preferred, and bilingual Spanish/English is highly valued. Strong computer skills, typing and internet navigation are expected. We offer competitive wages, overtime opportunities, and a comprehensive benefits package.