Dispatcher

Quikrete Holdings Inc.; Midland (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Overtime opportunities

Benefits: Medical

Benefits: Dental

Benefits: Vision

Benefits: Life & disability

Paid vacation

401K

Job summary

Quikrete Holdings Inc. is seeking a Dispatcher to join our team in a fast-paced, customer-focused environment. You will compile orders, schedule deliveries and drivers, and provide exceptional service to customers and drivers alike.

The ideal candidate has at least 3 years of customer service experience, a high school diploma or GED, and prior dispatch exposure. Bilingual Spanish/English is highly valued, with strong computer typing and navigation skills to support daily operations.

Qualifications

• Minimum 3 years of customer service experience.
• High School diploma or GED required.
• Prior dispatch, tracking and scheduling experience preferred.
• Bi-lingual in Spanish/English is highly valued.
• Proficient typing and basic computer skills.

Responsibilities

• Dispatch and coordinate drivers to meet daily volume requirements.
• Maintain professional and respectful phone/radio communication; deescalate when needed.
• Remain calm and decisive in a fast-paced, high-stress environment.
• Input orders accurately per customer specifications for delivery.
• Verify delivery and product information prior to dispatch.
• Assist drivers in locating job sites and determining travel times.
• Monitor driver timecards and delivery time reports daily.
• Coordinate driver timekeeping and time-off requests.

Skills

Customer service

Bilingual Spanish/English

Deescalation

Education

High School diploma or GED

Tools

Typing skills

Internet navigation

Job description

We are looking for a DISPATCHER to join our team. As a Dispatcher with Quikrete Heavy Construction Materials, you will be responsible for compiling orders, scheduling deliveries and drivers and providing customer service.

Why apply?

• Competitive wages.
• Opportunities for overtime.
• Company provided benefits: Medical, Dental, Vision, Company paid life and disability benefits, paid vacation, and 401K.

Responsibilities

About the Role

• Dispatch and control the Drivers needed throughout the day and make any necessary adjustments to maintain daily volume requirements.
• Have a professional and respectful voice over the phone/radio, with the ability to deescalate tense situations.
• Able to remain calm and decisive in a potentially high stress/fast-paced work environment.
• Solve problems in a timely manner while fostering lasting business relationships with our customers/drivers.
• Must be familiar with our delivery areas and must be able to assist drivers in finding job sites.
• Must be able to determine travel time to jobs and best plant locations to service the job.
• Accurately and promptly input orders to customer specifications for delivery.
• Review and verify accurate delivery and product information on orders prior to delivery.
• Must be able to perform in high call volume situations while multitasking with plants, drivers, team members in the office.
• Coordinate Driver timekeeping functions, including receiving and documenting time off requests. As well as, maintaining Driver time off schedule in respect to sick time and personal days
• Daily review of Driver timecards, delivery time reports and time entry/ tracking.

About You

We Require:

• A minimum of 3 years customer service experience preferred.
• High School diploma or general education degree (GED) required.
• Prior dispatch experience, tracking and scheduling is preferred.
• Bi-Lingual (Spanish/English) will be highly looked upon.
• Computer Skills: typing skills, internet navigation.

About Us

Each day brings new challenges, and we make sure you are prepared for it all. Our dedication to continual improvement and hands-on training ensures you are ready for the many new experiences and challenges that you will face.

We Offer

• A friendly and team-oriented work environment, with a supportive management team.
• Hands-on training for our employees and opportunities for advancement.
• A company dedicated to continuous improvement.