Dispatch Specialist: Fast-Paced Deliveries & Customer Care

Quikrete Holdings Inc.; Midland (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Overtime opportunities

Benefits: Medical

Benefits: Dental

Benefits: Vision

Benefits: Life & disability

Paid vacation

401K

Job summary

Quikrete Holdings Inc. is seeking a Dispatcher to join our team in a fast-paced, customer-focused environment. You will compile orders, schedule deliveries and drivers, and provide exceptional service to customers and drivers alike.

The ideal candidate has at least 3 years of customer service experience, a high school diploma or GED, and prior dispatch exposure. Bilingual Spanish/English is highly valued, with strong computer typing and navigation skills to support daily operations.

Qualifications

• Minimum 3 years of customer service experience.
• High School diploma or GED required.
• Prior dispatch, tracking and scheduling experience preferred.
• Bi-lingual in Spanish/English is highly valued.
• Proficient typing and basic computer skills.

Responsibilities

• Dispatch and coordinate drivers to meet daily volume requirements.
• Maintain professional and respectful phone/radio communication; deescalate when needed.
• Remain calm and decisive in a fast-paced, high-stress environment.
• Input orders accurately per customer specifications for delivery.
• Verify delivery and product information prior to dispatch.
• Assist drivers in locating job sites and determining travel times.
• Monitor driver timecards and delivery time reports daily.
• Coordinate driver timekeeping and time-off requests.

Skills

Customer service

Bilingual Spanish/English

Deescalation

Education

High School diploma or GED

Tools

Typing skills

Internet navigation

Job description

Quikrete Holdings Inc. is seeking a Dispatcher to join our team in a fast-paced, customer-focused environment. You will compile orders, schedule deliveries and drivers, and provide exceptional service to customers and drivers alike.

The ideal candidate has at least 3 years of customer service experience, a high school diploma or GED, and prior dispatch exposure. Bilingual Spanish/English is highly valued, with strong computer typing and navigation skills to support daily operations.