Dynamic Desktop Support Specialist: Fast-Paced IT Help & Hardware Fixes

The CCS Companies; Norwood (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

The CCS Companies is seeking a Desktop Support Specialist to deliver high-quality technical support to internal users and external client contacts. You will operate under the Desktop Support Manager, prioritizing and resolving issues to keep work orders moving and operations efficient.

You will manage PC deployments, imaging, upgrades and patches, troubleshoot hardware and software, and collaborate with Network Support to ensure devices remain connected to the corporate network.

Qualifications

• 2+ years of desktop support experience preferred.
• Experience with Windows 10/11, VPNs and TCP/IP networking.
• Strong time management and prioritization in a fast-paced environment.
• Customer-service oriented approach for internal clients.

Responsibilities

• Respond to helpdesk requests and phone inquiries.
• Prioritize and resolve issues to complete work orders.
• Manage PC deployments, imaging, upgrades, and patches.
• Troubleshoot hardware and software problems.
• Coordinate with Network Support to ensure devices connect to the network.
• Track and update issues using IT ticketing software.

Skills

Desktop support

Windows 10/11

VPN

TCP/IP

Hardware troubleshooting

Office 365

Education

Associates Degree

Bachelor's Degree preferred

Tools

IT ticketing software

Remote support tools

Job description

The CCS Companies is seeking a Desktop Support Specialist to deliver high-quality technical support to internal users and external client contacts. You will operate under the Desktop Support Manager, prioritizing and resolving issues to keep work orders moving and operations efficient.

You will manage PC deployments, imaging, upgrades and patches, troubleshoot hardware and software, and collaborate with Network Support to ensure devices remain connected to the corporate network.