Dynamic CSR | Fast-Paced, Admin-Savvy

Express Employment Professionals - Cincinnati East; Town of Ithaca (NY); On-site; USD 36,000 - 46,000; Full time

Job summary

Express Employment Professionals of Ithaca is seeking experienced Customer Service Representatives for our busy clients in the Ithaca and Cortland area. Representatives will work in a fast-paced environment, answering and directing customer inquiries while providing detailed documentation to assist the rest of their team.

This position requires previous customer service experience and a proven ability to manage administrative tasks, with potential to be submitted to multiple jobs quickly.

Qualifications

• Previous administrative and customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong time management and organizational abilities; multitasking.
• Proficiency with Excel, and Microsoft Word, and an ability to learn new systems quickly is key to this role.
• Technical understanding of products and technical writing ability is a plus.
• Proven ability to provide knowledgeable, friendly, and professional customer support.

Responsibilities

• Answer and direct customer inquiries while providing detailed documentation to assist the team.
• Support administrative tasks and coordinate with clients and colleagues.
• Maintain accurate records and help with order processing as needed.

Skills

Customer service

Administrative support

Time management

Microsoft Word

Excel

Technical writing

Tools

Excel

Microsoft Word

Job description

Express Employment Professionals of Ithaca is seeking experienced Customer Service Representatives for our busy clients in the Ithaca and Cortland area. Representatives will work in a fast-paced environment, answering and directing customer inquiries while providing detailed documentation to assist the rest of their team.

This position requires previous customer service experience and a proven ability to manage administrative tasks, with potential to be submitted to multiple jobs quickly.