Customer Experience Specialist

Express Employment Professionals - Cincinnati East; New York (NY); On-site; USD 38,000 - 54,000; Full time

Job summary

Express Employment Professionals - Brooklyn is seeking a dedicated Customer Service Associate to join our growing team in the New York City area. You will be the first point of contact for customers, handling inquiries, processing orders, and ensuring a positive experience.

Ideal candidates have experience in customer service, strong communication skills, proficiency with MS Office, and a collaborative mindset.

Qualifications

• Experience in customer service, call center, or retail environment preferred.
• Strong verbal and written communication skills.
• Proficiency with MS Office and data entry systems.
• Ability to stay calm and solution-oriented under pressure.
• Collaborative attitude with strong interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, or in person.
• Process orders, returns, and account updates accurately.
• Handle complaints and provide appropriate solutions in a timely manner.
• Maintain customer records and update databases with current information.
• Collaborate with team members to improve service quality and efficiency.
• Promote products or services when appropriate to enhance customer satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

Data entry

Tools

MS Office

Job description

Express Employment Professionals - Brooklyn is seeking a dedicated Customer Service Associate to join our growing team in the New York City area. You will be the first point of contact for customers, handling inquiries, processing orders, and ensuring a positive experience.

Ideal candidates have experience in customer service, strong communication skills, proficiency with MS Office, and a collaborative mindset.