Dynamic CSR: Booking, Scheduling & Memberships

Best Care Home Services; Bartlett (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Best Care Home Services in Bartlett, TN is seeking a Customer Service Representative to handle inbound calls, book jobs, and support our membership program with a professional, empathetic approach.

You will maintain accurate data in our systems, meet daily call goals, and work in a fast-paced environment that values reliability, teamwork, and accountability.

The role requires strong communication, good computer skills, and a willingness to learn our process and Above the Line principles.

Qualifications

• Develop a proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust and demonstrate empathy.
• Personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and great attitude on life.

Responsibilities

• Create and achieve 100-day plan.
• Exceed minimum attendance and on-time standards.
• Answer the phone within 10 seconds.
• Answer inbound calls to book jobs and fill a 3-day call board.
• Reflectively listen to customer concerns, answer questions and communicate availability.
• Input customer data into Service Titan accurately.
• Correctly schedule jobs within ServiceTitan.
• Display empathy and a sense of urgency.
• Outbound call to schedule routine maintenance visits, tune ups and inspections.
• Convert Comfort Guard Memberships.

Education

Relevant education or work experience

Job description

Best Care Home Services in Bartlett, TN is seeking a Customer Service Representative to handle inbound calls, book jobs, and support our membership program with a professional, empathetic approach.

You will maintain accurate data in our systems, meet daily call goals, and work in a fast-paced environment that values reliability, teamwork, and accountability.

The role requires strong communication, good computer skills, and a willingness to learn our process and Above the Line principles.