Personal Lines CSR: Growth, Bonuses & Client Care

The Juris Agency; Elmore Park (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth

Retirement match

Long Term Disability

Paid Holidays

Short Term Disability

Casual Fridays

Monthly Bonus

Evenings Off

Christmas Bonus

Job summary

Kellon Insurance Agency in Bartlett, TN is seeking a goal-oriented Personal Lines CSR for a full-time role. You will greet customers, handle calls and emails, assist with policy changes and billing, and manage renewals and cancellations while ensuring customer satisfaction.

We offer a 8:30 to 4:30 schedule with a team-first culture, PTO, and retirement benefits. This position emphasizes accuracy, timely follow-up, and collaborative service to provide the best client experience.

Qualifications

• 2+ years in Office Administration/Front Desk.
• Insurance industry experience preferred.
• Strong verbal and written communication.

Responsibilities

• Greet customers professionally and provide friendly service
• Handle calls and emails
• Assist with policy changes, billing questions and payments
• Handle renewals and cancellations
• Prepare daily/weekly download reports
• Print ID Cards and Dec pages for customers
• Take quote information from customers
• Maintain ethical conduct at all times

Skills

Customer service

Professional communication

Team player

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Kellon Insurance Agency in Bartlett, TN is seeking a goal-oriented Personal Lines CSR for a full-time role. You will greet customers, handle calls and emails, assist with policy changes and billing, and manage renewals and cancellations while ensuring customer satisfaction.

We offer a 8:30 to 4:30 schedule with a team-first culture, PTO, and retirement benefits. This position emphasizes accuracy, timely follow-up, and collaborative service to provide the best client experience.