Member Services Concierge (Part-Time, Flexible)

ADP, Inc.; Gallatin (TN); On-site; USD 17,000 - 25,000; Part time

Job summary

ADP, Inc. in Gallatin, TN seeks a part-time TNG Cares Receptionist & Customer Service professional to greet members and guests, answer calls, and support daily operations.

You will handle reservations, respond to inquiries by phone, email, and chat, and work with Food & Beverage, Events, Golf, and Racquets to ensure a seamless service experience.

The role requires a friendly, patient, and detail-oriented approach, with a flexible weekend schedule and a commitment to outstanding customer service.

Qualifications

• Experience in hospitality or customer service roles.
• Strong communication and rapport-building skills.
• Ability to log and track customer interactions accurately.
• Proficient with basic office software and club systems.

Responsibilities

• Answer, direct, and log incoming calls and inquiries.
• Schedule reservations and coordinate with departments.
• Provide accurate information about the Club and events.
• Maintain the knowledge base and escalate issues when needed.

Skills

Hospitality experience

Customer service

Strong communication

Detail-oriented

Flexible schedule

Education

High school diploma or equivalent

Tools

ClubEssential

Monday.com

Word

Excel

Email

Job description

ADP, Inc. in Gallatin, TN seeks a part-time TNG Cares Receptionist & Customer Service professional to greet members and guests, answer calls, and support daily operations.

You will handle reservations, respond to inquiries by phone, email, and chat, and work with Food & Beverage, Events, Golf, and Racquets to ensure a seamless service experience.

The role requires a friendly, patient, and detail-oriented approach, with a flexible weekend schedule and a commitment to outstanding customer service.