Dynamic Call Center Pro — Growth & PTO Perks

MCI; Pensacola (FL); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI in the United States is seeking a Call Center Representative to join a fast-paced, customer-focused team. You will handle customer inquiries, provide accurate information, resolve issues, and strive for first-call resolution while maintaining high service levels.

The role emphasizes communication, problem-solving, multi-tasking, and teamwork in a dynamic call center environment, with a broad benefits package and opportunities for career growth.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalated customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

Excellent communication

Typing 20+ wpm

Microsoft Office

Customer service oriented

Problem solving

Teamwork

Education

High school diploma or equivalent

Tools

Windows operating system

Job description

MCI in the United States is seeking a Call Center Representative to join a fast-paced, customer-focused team. You will handle customer inquiries, provide accurate information, resolve issues, and strive for first-call resolution while maintaining high service levels.

The role emphasizes communication, problem-solving, multi-tasking, and teamwork in a dynamic call center environment, with a broad benefits package and opportunities for career growth.