Dynamic BDC Specialist — Lead Gen & Appointments

Mac Haik Enterprises LTD.; Houston (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Mac Haik CDJR Katy Freeway is hiring a Business Development Center (BDC) Representative in Houston. You’ll engage customers who show interest in vehicles, respond to inquiries, and work with the sales team to drive appointments. Prior automotive BDC exposure is a plus but not required.

A competitive compensation package reflects performance and results. The role emphasizes phone, text, and email communications, organized workflow, and collaboration within a fast-paced, growth-focused dealership

Qualifications

• Strong communication over the phone, text, and email.
• Organized and dependable with attention to detail.
• Competitive and motivated with a team mindset.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Respond to internet leads, calls, texts, and inquiries.
• Make outbound calls and follow up with prospective customers.
• Build rapport and maintain engaging conversations.
• Schedule dealership appointments and confirm them.
• Maintain accurate customer data in the CRM.
• Coordinate with the sales team for smooth handoffs.
• Follow established customer communication and follow-up processes.

Skills

Phone communication

Customer service

Organization

Teamwork

Coachability

Tech proficiency

Appointment scheduling

CRM familiarity

Tools

CRM software

Phone systems

Job description

Mac Haik CDJR Katy Freeway is hiring a Business Development Center (BDC) Representative in Houston. You’ll engage customers who show interest in vehicles, respond to inquiries, and work with the sales team to drive appointments. Prior automotive BDC exposure is a plus but not required.

A competitive compensation package reflects performance and results. The role emphasizes phone, text, and email communications, organized workflow, and collaboration within a fast-paced, growth-focused dealership