Business Development Center (BDC) Representative

Mac Haik Enterprises LTD.; Houston (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Mac Haik CDJR Katy Freeway is hiring a Business Development Center (BDC) Representative in Houston. You’ll engage customers who show interest in vehicles, respond to inquiries, and work with the sales team to drive appointments. Prior automotive BDC exposure is a plus but not required.

A competitive compensation package reflects performance and results. The role emphasizes phone, text, and email communications, organized workflow, and collaboration within a fast-paced, growth-focused dealership

Qualifications

• Strong communication over the phone, text, and email.
• Organized and dependable with attention to detail.
• Competitive and motivated with a team mindset.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Respond to internet leads, calls, texts, and inquiries.
• Make outbound calls and follow up with prospective customers.
• Build rapport and maintain engaging conversations.
• Schedule dealership appointments and confirm them.
• Maintain accurate customer data in the CRM.
• Coordinate with the sales team for smooth handoffs.
• Follow established customer communication and follow-up processes.

Skills

Phone communication

Customer service

Organization

Teamwork

Coachability

Tech proficiency

Appointment scheduling

CRM familiarity

Tools

CRM software

Phone systems

Job description

At Mac Haik CDJR Katy Freeway, we're committed to excellence, and we look out for the needs of all our customers and employees. Our experienced, enthusiastic staff is eager to share its knowledge with our customers. Our new dealership facility includes a state-of-the‑art showroom and service area, and our finance center works hard to help customers find a loan or lease for their next new or used car.

Now Hiring

Business Development Center (BDC) Representative

I-10 Chrysler Dodge Jeep Ram is building a new Business Development Center, and we’re looking for motivated, outgoing people who are great communicators and enjoy working in a fast‑paced environment.

This is an opportunity to join the department from the beginning and help us build a BDC focused on great customer communication, strong appointment performance and a fun, competitive culture.

What You’ll Do

As a BDC Representative, you’ll communicate with customers who have expressed interest in purchasing a vehicle or learning more about our inventory.

Your responsibilities will include:

• Responding to internet leads, phone calls, texts and customer inquiries
• Making outbound calls and following up with prospective customers
• Building rapport and creating great conversations with customers
• Scheduling dealership appointments
• Confirming appointments and following up with customers
• Maintaining accurate customer information and activity in our CRM
• Working closely with our sales team to create a smooth handoff when customers arrive
• Consistently following our customer communication and follow-up processes

What We’re Looking For

Automotive BDC experience is a plus, but it is not required.

We’re looking for people who are:

• Comfortable and confident on the phone
• Friendly and professional
• Competitive and motivated
• Organized and dependable
• Comfortable with texting, email and technology
• Coachable and willing to learn
• Able to work well in a team environment
• Motivated by performance and results

If you have experience in customer service, inside sales, hospitality, call centers or another customer-facing position, your skills may translate very well to this role.

Compensation

We expect compensation to be competitive, with strong performers earning approximately $55,000–$70,000+ annually through a combination of hourly pay and performance-based compensation.

Your earning potential will be directly influenced by your performance.

Why I-10 CDJR?

We’re not looking to simply fill seats.

We’re building this department from the ground up, which means the people who join us now have an opportunity to help establish the culture and become part of something as it grows.

We want good people who enjoy talking to customers, like to compete, want to make good money and are looking for an opportunity to grow.

If that sounds like you, we’d like to talk.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.