Dynamic Service Advisor: Elevate Customer Experience

Nucar Family of Dealerships; North Kingstown (RI); On-site; USD 60,000 - 100,000; Full time

Job summary

Nucar Toyota of North Kingstown is seeking a motivated Service Advisor to connect customers with our service team. You will welcome customers, identify vehicle service needs, and create repair orders from check-in to delivery.

You will explain recommended maintenance, provide estimates, keep customers informed, and work with technicians to keep work moving. A customer-first mindset and strong communication are essential.

Qualifications

• Strong communication and customer service skills.
• Ability to stay organized and manage multiple customers and priorities.
• Positive, professional attitude and a team-oriented mindset.
• Comfortable working in a fast-paced automotive environment.
• Automotive service or dealership experience is a plus.

Responsibilities

• Welcome customers and identify their vehicle service and repair needs.
• Create and manage repair orders from check-in through vehicle delivery.
• Communicate recommended maintenance and repairs clearly and professionally.
• Provide estimates and keep customers updated on repair status and timelines.
• Work closely with technicians and the service team to keep work moving efficiently.
• Build lasting customer relationships through follow-up and exceptional service.
• Help drive service department performance while maintaining a customer-first approach.

Skills

Communication

Customer Service

Organization

Teamwork

Job description

Nucar Toyota of North Kingstown is seeking a motivated Service Advisor to connect customers with our service team. You will welcome customers, identify vehicle service needs, and create repair orders from check-in to delivery.

You will explain recommended maintenance, provide estimates, keep customers informed, and work with technicians to keep work moving. A customer-first mindset and strong communication are essential.