Automotive Service Advisor — Elevate Customer Care

Jim Taylor Ford Lincoln; Ruston (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability & Life Insurance

401(k) Retirement Plan

Paid Vacation and 5 Paid Holidays

Free Medical Clinic Access

Mental & Physical Therapy Services

Nutritionist access

Employee Discount Program

Training & Career Development

Referral Bonuses

Employee Appreciation Events

Job summary

Jim Taylor Auto Group is seeking a full-time Service Advisor to deliver outstanding customer experiences while keeping the service process organized and efficient.

The ideal candidate is confident with people, excels in communication, stays calm under pressure, and is motivated to help customers understand their vehicle needs. Benefits include a comprehensive package and performance-based pay with bonus opportunities.

Qualifications

• Minimum of 2+ years in customer service or related role.
• Excellent customer service skills and professional demeanor.
• Strong communication and relationship-building abilities.
• Basic computer competencies and room for growth.
• Valid driver’s license with clean driving record.
• Automotive or sales experience is preferred.

Responsibilities

• Greet customers promptly and professionally.
• Listen to concerns and help determine service needs.
• Prepare and manage repair orders, estimates, and approvals.
• Communicate service recommendations, timelines, and updates clearly.
• Coordinate with technicians to ensure smooth workflow.
• Follow up with customers to ensure satisfaction.
• Maintain accurate records and support high service standards.

Skills

Customer service

Communication

Relationship-building

Organizational skills

Professionalism

Attention to detail

Problem solving

Team-oriented

Presentation skills

Customer-first mindset

Education

High school diploma or equivalent

Job description

Jim Taylor Auto Group is seeking a full-time Service Advisor to deliver outstanding customer experiences while keeping the service process organized and efficient.

The ideal candidate is confident with people, excels in communication, stays calm under pressure, and is motivated to help customers understand their vehicle needs. Benefits include a comprehensive package and performance-based pay with bonus opportunities.