Dynamic Quicklane Service Advisor - Career Growth

Jim Norton Toyota; Broken Arrow (OK); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Vision, Dental

401(K) Retirement Plan

Group Life Insurance

Flexible Spending Account

Paid Vacation

Employee Discounts

Job summary

Jim Norton Toyota is seeking a Quicklane Service Advisor to greet customers, listen to their needs, and schedule service appointments. You may set up loaner cars and verify insurance before maintenance is scheduled.

Responsibilities include collecting vehicle data, reporting symptoms, preparing estimates for labor and parts, and keeping customers informed about progress. This role requires energy, integrity, and a long-term commitment to growth within the organization.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time and monitor progress; update customers frequently.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Problem solving

Team player

Integrity

Computer skills

Job description

Jim Norton Toyota is seeking a Quicklane Service Advisor to greet customers, listen to their needs, and schedule service appointments. You may set up loaner cars and verify insurance before maintenance is scheduled.

Responsibilities include collecting vehicle data, reporting symptoms, preparing estimates for labor and parts, and keeping customers informed about progress. This role requires energy, integrity, and a long-term commitment to growth within the organization.