Dynamic Auto Service Advisor – Customer Experience

Morrie’s 394 Hyundai; Brooklyn Park (MN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) with 4% match

Medical coverage through BCBS

HSA and Copay options

Dental and vision coverage

PTO 2 weeks

Life insurance

AD&D and disability coverage

Voluntary life insurance

Flexible spending plans

Job summary

Morrie's Brooklyn Park Subaru in Brooklyn Park, MN is hiring for a Full-Time Service Advisor. You will greet customers, collect vehicle information, inspect for needed bodywork, and secure repair approvals with estimates and timelines.

Responsibilities include guiding customers on vehicle care per manufacturer specs, handling inquiries, delivering vehicles, and coordinating with sales as needed, while adhering to safety standards and company procedures.

Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

Skills

Problem solving

Strong verbal and written comms

Professional presentation

Strong organizational skills

CDK experience

Tools

CDK

Job description

Morrie's Brooklyn Park Subaru in Brooklyn Park, MN is hiring for a Full-Time Service Advisor. You will greet customers, collect vehicle information, inspect for needed bodywork, and secure repair approvals with estimates and timelines.

Responsibilities include guiding customers on vehicle care per manufacturer specs, handling inquiries, delivering vehicles, and coordinating with sales as needed, while adhering to safety standards and company procedures.