Express Service Advisor-Brooklyn Park Subaru

Morries Brooklyn Park Subaru LLC; Brooklyn Park (MN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) with 4% match

Medical coverage (BCBS)

HSA options

Dental coverage

PTO 2 weeks

Life insurance

AD&D

Disability insurance

Flexible spending plans

Job summary

Morrie's Auto Group is hiring for an automotive service advisor at Morrie's Brooklyn Park Subaru in Brooklyn Park, MN. This full-time role handles customer intake, vehicle diagnostics, estimates, and service explanations, while coordinating with the service team to meet promised completion times.

The position emphasizes strong problem solving, communication, and organizational skills, with CDK experience preferred.

Qualifications

• Problem solving skills.
• Strong verbal and written communication skills.
• Professional personal presentation.
• Strong organizational skills.
• CDK experience preferred but not required.

Responsibilities

• Greet customers, listen to the problem description, obtain customer and vehicle information.
• Inspect vehicles for bodywork and notify the customer if work is needed.
• Secure customer agreement before repairs; cover cost estimates and timing.
• Advise customers on car care and manufacturer maintenance menus.
• Handle minor customer complaints and misunderstandings.
• Follow up on each repair order and update customers by phone.
• Handle phone inquiries and return messages promptly.
• Deliver vehicles and explain charges and coverage to customers.
• Refer leads to sales departments as appropriate.
• Assist the service manager as necessary.
• Follow safety procedures to avoid fumes, dirt, and chemicals.

Job description

Job Details

Job Location: Morries Brooklyn Park Subaru - BROOKLYN PARK, MN 55445

Position Type: Full Time

Salary Range: $50,000.00 - $60,000.00 Base+Commission/year

About Us

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers.We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

What Morrie's Offers:

• Industry-leading 401(k) and Roth IRA programs with a 4% company match
• Full medical coverage through BCBS with their biggest network
• HSA and Copay plan options, whichever fits your needs
• Comprehensive dental and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance for all employees
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans*Some benefits are offered to full-time employees only

What You Offer:

• Problem solving skills
• Strong verbal and written communication skills
• Professional personal presentation
• Strong organizational skills
• CDK experience preferred but not required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Qualifications