Dynamic Auto Service Advisor

Ken Garff Automotive Group; Ankeny, Northern (IA, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Wellness benefits

Holiday pay

Personal Day

Health insurance

401k match

Employee discounts

Year-end bonus

Job summary

Dewey Dodge, a Ken Garff Automotive Dealership, seeks a Service Advisor in Ankeny, IA to deliver outstanding customer service and manage service processes from inquiry to completion. You will use a Dealer Management System to look up history, schedule repairs, and communicate updates to customers.

The role emphasizes relationship building, accuracy, and teamwork in a fast-paced environment, with comprehensive benefits and growth opportunities available through Ken Garff.

Qualifications

• Provide excellent customer service by listening to inquiries and requests.
• Effectively communicate updates, estimates, and results to customers.
• Identify service needs and upsell appropriate services where relevant.

Responsibilities

• Greet customers promptly and professionally.
• Provide updates and inspection results in a timely manner.
• Review completed work and collect payments from customers.
• Maintain accurate service history and repair order information in DMS.
• Deliver exceptional service to support customer satisfaction.

Skills

Customer service

Communication

Relationship building

DMS knowledge

Tools

Dealer Management System (DMS)

Job description

Dewey Dodge, a Ken Garff Automotive Dealership, seeks a Service Advisor in Ankeny, IA to deliver outstanding customer service and manage service processes from inquiry to completion. You will use a Dealer Management System to look up history, schedule repairs, and communicate updates to customers.

The role emphasizes relationship building, accuracy, and teamwork in a fast-paced environment, with comprehensive benefits and growth opportunities available through Ken Garff.