Dynamic Service Advisor — Vehicle Care & Customer Experience

Shottenkirk-Chevrolet-Waukee; Waukee (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Shottenkirk Chevrolet Waukee is looking for a Professional Service Advisor to greet customers, assess their needs and schedule service appointments. You will gather vehicle information, report symptoms, and communicate recommendations with clarity.

Responsibilities include preparing estimates, monitoring repair progress, and explaining charges to customers. The role emphasizes customer satisfaction, integrity, and a long-term career with a growing, family-owned dealership in Iowa.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Integrity

Willingness to learn

Job description

Shottenkirk Chevrolet Waukee is looking for a Professional Service Advisor to greet customers, assess their needs and schedule service appointments. You will gather vehicle information, report symptoms, and communicate recommendations with clarity.

Responsibilities include preparing estimates, monitoring repair progress, and explaining charges to customers. The role emphasizes customer satisfaction, integrity, and a long-term career with a growing, family-owned dealership in Iowa.