Diesel Service Advisor - Dispatch & Customer Care

Housby Mack, Inc; Ankeny (IA); On-site; USD 36,000 - 60,000; Full time

Job summary

Housby Mack, Inc in Ankeny, IA is looking for a motivated Service Advisor to join the team. This role will dispatch work to Diesel Technicians and communicate with customers regarding repairs and service times.

You will gather information from customers, prepare estimates, open repair orders and coordinate parts and scheduling while maintaining professional relationships and service quality.

Qualifications

• Excellent interpersonal, leadership and communication skills.
• Good understanding of mechanical components and associated repair(s).
• Strong understanding of customer service.
• Ability to read, write, speak and type effectively in English.
• Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.
• Valid driver's license and dependable transportation.
• Previous Microsoft Office experience.

Responsibilities

• Schedule and assign jobs and work areas to Diesel Technicians according to their skill and knowledge to promote quality, productivity and profitability.
• Follow status of work to ensure timely completion.
• Gather needed information from customer, including: Unit number, payment method, timeline for repairs, preferred contact method and complaint or condition of vehicle.
• Open repair orders.
• Search for open recalls, campaigns or warranty.
• Search for possible related service bulletins for technician before repairs begin.
• Look at previous repair history for recent related repairs.
• Gather needed information if repairs made are warranty.
• Maintain and create good customer and internal relationships.
• Review work with the customer to determine all related problem areas and communicate concerns to customer.
• Write and provide accurate estimates of time and cost to customer.
• Story work orders with repairs made for customer viewing.
• Audit work orders prior to customer billing.
• Answer incoming phone calls.
• Contact customers regarding previously ordered parts and/or repairs to schedule further repairs as needed.
• Help to cover other Service Advisor shifts, as needed.
• Maintain a professional image at all times.
• Expected to follow the Company's safety rules and safety policies.

Skills

Interpersonal skills

Leadership

Communication

Mechanical knowledge

Customer service

English fluency

Math skills

Driver's license

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Housby Mack, Inc in Ankeny, IA is looking for a motivated Service Advisor to join the team. This role will dispatch work to Diesel Technicians and communicate with customers regarding repairs and service times.

You will gather information from customers, prepare estimates, open repair orders and coordinate parts and scheduling while maintaining professional relationships and service quality.