Mainline Service Advisor

Ken Garff Automotive Group; Ankeny, Northern (IA, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Wellness benefits

Holiday pay

Personal Day

Health insurance

401k match

Employee discounts

Year-end bonus

Job summary

Dewey Dodge, a Ken Garff Automotive Dealership, seeks a Service Advisor in Ankeny, IA to deliver outstanding customer service and manage service processes from inquiry to completion. You will use a Dealer Management System to look up history, schedule repairs, and communicate updates to customers.

The role emphasizes relationship building, accuracy, and teamwork in a fast-paced environment, with comprehensive benefits and growth opportunities available through Ken Garff.

Qualifications

• Provide excellent customer service by listening to inquiries and requests.
• Effectively communicate updates, estimates, and results to customers.
• Identify service needs and upsell appropriate services where relevant.

Responsibilities

• Greet customers promptly and professionally.
• Provide updates and inspection results in a timely manner.
• Review completed work and collect payments from customers.
• Maintain accurate service history and repair order information in DMS.
• Deliver exceptional service to support customer satisfaction.

Skills

Customer service

Communication

Relationship building

DMS knowledge

Tools

Dealer Management System (DMS)

Job description

Mainline Service Advisor page is loaded## Mainline Service Advisorlocations: Dewey Chrysler Dodge Jeep Ram - Ankeny, IAtime type: Full timeposted on: Posted Todayjob requisition id: R0043524Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!Dewey Dodge, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.**Looking for:*** Friendly and cooperative demeanor; quick to connect and build relationships with others* Unselfish and approachable with a preference for exciting, fast-paced work* Motivated, patient, conscientious, relaxed and cooperative team worker* Accommodating and analytical, while producing highly precise and accurate work**Why you'll love working with us:*** Competitive compensation package and 401k with company match* Wellness Time Off, plus holidays, plus a Personal Purpose Day* Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance* Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend* Year-end bonus program for ALL employees (*Garff Giveback*)* Employee discounts on vehicle purchase, parts, service and more!**What you'll do as a Service Advisor:*** Greet all customers promptly and professionally* Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate* Provide customers with updates, estimates, and inspection results in a timely manner* Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry* Review all completed work and recommendations and collect payments from customer* Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer's service history, schedule appointments, enter repair order information, and manage information* Provide excellent service and review the customer satisfaction survey to each customerAt first glance, there's nothing remarkable at Ken Garff. Our uniforms aren't flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you'll hear. Because listening isn't just something we do; it's part of who we are. It's how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We're just different that way.Will you join us as a new **Service Advisor****We are an Equal Opportunity Employer**(( We Hear You))