Dynamic Administrative & Scheduling Specialist

IICRC; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Job summary

ServiceMaster Clean of Fraser Valley in Phoenix seeks an Administrative Assistant to manage phones, scheduling, and client communications. You will enter losses into the system, coordinate with technicians, and maintain CRM documentation.

This role requires strong organizational skills, attention to detail, and the ability to work under pressure in a fast-paced environment. Bilingual ability is a plus and proficiency with standard office software is expected.

Qualifications

• 2-3 years of office experience.
• Bilingual a plus.
• Excellent verbal and written communication skills.
• Computer skills: Google Calendar and email, Microsoft Word, Excel; etc.
• Ability to quickly learn computer software to keep track of all jobs.
• This role uses standard office equipment (computers, scanners, phones, etc.).
• Strong attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• Task oriented and self-starting.
• Organize daily tasks with efficiency.

Responsibilities

• Answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phone.
• Scheduling and entering residential and commercial losses into the system.
• Managing technicians to ensure all job requirements are met in the system in a timely manner.
• Scanning documents into the jobs and documenting notes into CRM software.
• Assisting with listings and pricing, additional documentation requirements for jobs.
• Assisting manager with completing job files for billing submission.
• Communicating with customers over the phone with a positive attitude.
• Notifying project managers or lead program coordinator about jobs in a timely manner.
• Prioritizing multiple projects and staying organized.
• Resolves client complaints or refers to supervisor as appropriate.
• Communicating with insurance adjusters about claims.
• Discussing scope of work and payments with homeowners and business owners.
• Getting contracts signed by customers.
• Communicating with accounting on payments and collections.

Skills

Office coordination

Verbal communication

Written communication

Multitasking

Self-starter

Detail oriented

Pressure handling

Tools

Google Calendar

Gmail/Email

Microsoft Word

Excel

Job description

ServiceMaster Clean of Fraser Valley in Phoenix seeks an Administrative Assistant to manage phones, scheduling, and client communications. You will enter losses into the system, coordinate with technicians, and maintain CRM documentation.

This role requires strong organizational skills, attention to detail, and the ability to work under pressure in a fast-paced environment. Bilingual ability is a plus and proficiency with standard office software is expected.