Administrative Assistant

ServiceMaster Restore®; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Job summary

ServiceMaster Restore is seeking an Administrative Assistant in Phoenix to support daily operations, answer phones, schedule staff, and manage paperwork with accuracy. You will handle residential and commercial loss entries, coordinate with technicians, scan documents, and assist with billing-related files while keeping a positive client-facing demeanor.

The role requires 2–3 years of office experience, strong communication, and proficiency with standard software and office equipment in a

Qualifications

• 2-3 years of office experience.
• Bilingual a plus.
• Excellent verbal and written communication skills.
• Computer skills: Google calendar and email, Microsoft Word, Excel; etc.
• Ability to quickly learn computer software to keep track of all jobs.
• This role routinely uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipment.
• Strong attention to detail and accuracy.
• Ability to work under pressure, in a fast-paced working environment.
• Task oriented, self starting.
• Organize daily tasks with efficiency.

Responsibilities

• Answer phones and schedule branch staff while maintaining quality customer service in person and on the phone.
• Schedule and enter residential and commercial losses into the system.
• Manage technicians to ensure job requirements are met in the system promptly.
• Scan documents into jobs and document notes into CRM software.
• Assist with listings and pricing, and complete additional documentation requirements for jobs.
• Assist manager with completing job files for billing submission.
• Display a positive attitude when interacting with customers by phone.
• Communicate job updates to project managers or lead program coordinator promptly.
• Demonstrate strong organization and prioritization, often handling multiple projects.

Skills

Office experience

Bilingual

Verbal & written communication

Calendar & email tools

MS Word & Excel

Quick learner

Office equipment familiarity

Attention to detail

Work under pressure

Self-starter

Task management

Job description

Benefits

• Health insurance
• Paid time off
• Dental insurance

Responsibilities

• The Administrative Assistant is primarily responsible for answering the phones and scheduling branch individuals while maintaining quality customer service in person and on the phone
• Scheduling and entering residential and commercial losses into the system
• Managing the technicians to make sure all job requirements are met in the system in a timely manner
• Scanning documents into the jobs and documenting appropriate notes into CRM software
• Assisting with listings and pricing, additional documentation requirements for jobs
• Assisting manager with completing job files for billing submission
• Displays positive attitude while interacting with customers over the phone
• Communications jobs to the project managers or lead program coordinator in a timely manner
• Strong organization and prioritization skills may be times working on multiple projects at once)
• Other responsibilities directed from Branch Manager
• Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution
• Communicating with insurance adjusters about claims
• Communicating with homeowners and business owners about their claim, scope of work to be performed and payment
• Getting contracts signed by customer
• Communicating with accountant team on payments and collections

Qualifications

• 2-3 years of office experience
• Bilingual a plus
• Excellent verbal and written communication skills
• Computer skills: Google calendar and email, microsoft word, excel; etc.
• Ability to quickly learn computer software to keep track of all jobs
• This role routinely uses standard office equipment such as computers, scanners, email, phones, photocopiers, filing cabinets and other equipment
• Strong attention to detail and accuracy
• Ability to work under pressure, in a fast-paced working environment
• Task oriented, self starting
• organize daily tasks with efficiency

*A background check may be required due to program guidelines through insurance carriers we work with.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.