Dutch-Speaking Remote FinTech Support Agent

Cross Border Talents; Lisbon (AR); Remote; USD 27,000 - 39,000; Full time

Job summary

Cross Border Talents is seeking a Dutch-speaking Customer Support Agent to join an international team in a fully remote capacity. You will assist Dutch and English-speaking customers using an online payment platform, handling account inquiries and payment issues from a Lisbon-based remote setup.

Ideal candidates excel in communication, enjoy helping customers, and thrive in a fast-paced, global fintech environment.

Qualifications

• Fluent proficiency in Dutch and English.
• Experience in customer service, retail, hospitality, or call centre is preferred.
• Ability to work remotely and independently."

Responsibilities

• Handle customer inquiries through phone and written communication channels.
• Assist customers with payment transactions and account funding.
• Explain account information, payment processes, and product features.
• Investigate and resolve payment-related inquiries.
• Discuss payment arrangements with customers when needed.
• Update customer records and document interactions accurately.
• Identify customers requiring additional support and direct them to the appropriate teams.
• Maintain professional communication and high service quality standards.

Skills

Dutch fluency

English fluency

Customer service experience

Communication skills

Problem solving

Multitasking

Tools

Microsoft Office

Job description

Cross Border Talents is seeking a Dutch-speaking Customer Support Agent to join an international team in a fully remote capacity. You will assist Dutch and English-speaking customers using an online payment platform, handling account inquiries and payment issues from a Lisbon-based remote setup.

Ideal candidates excel in communication, enjoy helping customers, and thrive in a fast-paced, global fintech environment.