Remote Dutch Customer Support Specialist (Fintech, Greece)

Employers from Greece; United States; Remote; USD 17,000 - 21,000; Full time

Benefits offered by this job

Relocation support

Private health insurance

Remote work across Greece

14 salaries per year

Performance bonus

Training and development

Inclusive work environment

Job summary

Speakit, on behalf of a global leader in outsourced customer experience management, seeks a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch customers via phone, email, chat and social media, resolving inquiries and delivering service that reflects a trusted brand.

Key responsibilities include handling multi-channel inquiries, updating data securely, and escalating when needed.

Qualifications

• Native-level or fluent Dutch, with strong English communication skills.
• Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions.
• Strong written communication skills with proper grammar and attention to detail.
• Ability to multitask, manage multiple systems and screens, and adapt to new software quickly.
• Customer-focused mindset with empathy, patience and professionalism.
• Previous experience in customer service, a call center, or the financial sector is highly desirable.
• Availability to work flexible shifts.

Responsibilities

• Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
• Provide accurate information and solutions regarding accounts, payments and related services
• Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
• Accurately update customer data in the system while handling confidential information responsibly
• Multitask across systems and adapt to new tools and technologies as needed
• Handle customer complaints with empathy and escalates cases when appropriate
• Contribute to continuous improvement by identifying common issues and suggesting process enhancements

Skills

Dutch fluency

English proficiency

Verbal communication

Written communication

Empathy

Multitasking

Customer service experience

Job description

Speakit, on behalf of a global leader in outsourced customer experience management, seeks a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch customers via phone, email, chat and social media, resolving inquiries and delivering service that reflects a trusted brand.

Key responsibilities include handling multi-channel inquiries, updating data securely, and escalating when needed.