Dutch-Speaking Pharma Customer Care Specialist

Employers from Greece; United States; Remote; USD 40.000 - 60.000; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Training & Development

Performance Bonus

Fully Paid Relocation Package ( flight

Free Greek Lessons

Zusammenfassung

Patrique Mercier Recruitment By Nellie in the Pharmaceuticals sector seeks a Dutch-speaking Customer Service Representative to support clients and healthcare professionals across channels. You will address inquiries about products, prescriptions, and services, and you will maintain up-to-date knowledge of products and regulations.

You will reliably document interactions, resolve complaints with empathy, and collaborate with internal teams to ensure clear communication and timely resolutions.

Qualifikationen

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in pharmaceuticals/healthcare.
• Strong communication skills and a customer-oriented mindset.
• Discretion handling sensitive information with professionalism.
• Proficiency in customer service software and Microsoft Office.
• Detail-oriented with excellent organizational skills.
• Interest in the pharmaceuticals industry and willingness to learn.

Aufgaben

• Provide outstanding customer service to Dutch-speaking clients via phone, email, and chat.
• Assist healthcare professionals and clients with inquiries about pharmaceutical products, prescriptions, and services.
• Ensure accurate information on product availability, usage, and safety guidelines.
• Handle customer complaints and resolve issues professionally to maintain satisfaction.
• Maintain knowledge of the pharmaceuticals sector and stay updated on offerings and regulations.
• Document all interactions accurately and contribute to process improvements.
• Collaborate with internal teams to ensure effective communication and issue resolution.

Kenntnisse

Dutch fluency

English fluency

Customer service experience

Strong communication

Discretion

CS software

Microsoft Office

Detail-oriented

Organizational skills

Pharmaceutical interest

Tools

Microsoft Office Suite

Customer service software

Jobbeschreibung

Patrique Mercier Recruitment By Nellie in the Pharmaceuticals sector seeks a Dutch-speaking Customer Service Representative to support clients and healthcare professionals across channels. You will address inquiries about products, prescriptions, and services, and you will maintain up-to-date knowledge of products and regulations.

You will reliably document interactions, resolve complaints with empathy, and collaborate with internal teams to ensure clear communication and timely resolutions.