Dutch-Speaking Telecom Customer Support Specialist

Employers from Greece; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Free Greek Lessons, discounts and其他

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Dutch-speaking Customer Service Representative in the telecommunications field. You will handle inquiries via phone, email, and chat, helping clients understand mobile plans, billing, and technical issues.

We value strong communication, a proactive approach to problem solving, and the ability to educate customers on product features. A relocation package and ongoing training are provided to support your success.

Qualifications

• Fluent in Dutch and English, written and spoken.
• Experience in customer service, preferably telecom/tech.
• Strong communication and interpersonal skills.
• Ability to troubleshoot technical issues and guide customers.
• Proficient with customer service software and MS Office.
• Detail-oriented with problem-solving skills.

Responsibilities

• Deliver exceptional customer service to Dutch-speaking clients via phone, email, and chat.
• Assist customers with inquiries about telecom products and services such as mobile plans, billing, and troubleshooting.
• Handle complaints and technical issues with professionalism and efficiency to ensure a positive experience.
• Educate customers on features and benefits of services to boost satisfaction.
• Stay up-to-date with industry trends, company updates, and product offerings.
• Collaborate with internal teams to resolve complex issues and fulfill customer needs.

Skills

Dutch language

English language

Customer service experience

Communications skills

Tech troubleshooting

MS Office

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie is seeking a Dutch-speaking Customer Service Representative in the telecommunications field. You will handle inquiries via phone, email, and chat, helping clients understand mobile plans, billing, and technical issues.

We value strong communication, a proactive approach to problem solving, and the ability to educate customers on product features. A relocation package and ongoing training are provided to support your success.