Dutch-Speaking Customer Delight Specialist

Employers from Greece; United States; Remote; USD 23,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

More benefits

Job summary

Patrique Mercier Recruitment By Nellie in Greece is seeking a Dutch Speaking Customer Happiness Specialist to deliver exceptional support across Dutch-speaking clients. You will handle inquiries via phone, email, and live chat, build rapport, and drive satisfaction with a customer-first mindset.

You will document interactions in our CRM, analyze feedback for trends, and collaborate with teams to implement service improvements. Fluent Dutch and English are required.

Qualifications

• Fluency in Dutch and English, with outstanding written and verbal communication skills.
• Prior experience in customer service or similar roles is preferred.
• Strong ability to build rapport and maintain effective relationships with customers.
• Excellent analytical and problem-solving skills, with a focus on customer satisfaction.
• Familiarity with CRM systems and customer support tools is a plus.
• Highly organized with a keen attention to detail when managing customer interactions.
• A genuine passion for delivering exceptional customer experiences and promoting customer happiness.

Responsibilities

• Serve as the primary liaison for Dutch-speaking customers, providing support through various channels including phone, email, and live chat.
• Enhance customer satisfaction by efficiently addressing inquiries and resolving any concerns that arise.
• Document customer interactions and feedback using our CRM system, ensuring accurate record-keeping.
• Analyze customer feedback to identify trends and recommend improvements to the overall customer experience.
• Work collaboratively with different teams to implement solutions that boost customer happiness.
• Keep updated on product knowledge to provide insightful support and recommendations to customers.
• Foster a positive team dynamic by sharing ideas and participating in initiatives aimed at enhancing customer service.

Skills

Dutch fluency

English fluency

Customer service

Rapport building

Analytical thinking

Attention to detail

Tools

CRM systems

Job description

Patrique Mercier Recruitment By Nellie in Greece is seeking a Dutch Speaking Customer Happiness Specialist to deliver exceptional support across Dutch-speaking clients. You will handle inquiries via phone, email, and live chat, build rapport, and drive satisfaction with a customer-first mindset.

You will document interactions in our CRM, analyze feedback for trends, and collaborate with teams to implement service improvements. Fluent Dutch and English are required.