Dutch Speaking Customer Service for Pharmaceuticals industry -Remote in Greece

Employers from Greece; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Fully Paid Relocation Package ( flight

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie in the Pharmaceuticals sector seeks a Dutch-speaking Customer Service Representative to support clients and healthcare professionals across channels. You will address inquiries about products, prescriptions, and services, and you will maintain up-to-date knowledge of products and regulations.

You will reliably document interactions, resolve complaints with empathy, and collaborate with internal teams to ensure clear communication and timely resolutions.

Qualifications

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably in pharmaceuticals/healthcare.
• Strong communication skills and a customer-oriented mindset.
• Discretion handling sensitive information with professionalism.
• Proficiency in customer service software and Microsoft Office.
• Detail-oriented with excellent organizational skills.
• Interest in the pharmaceuticals industry and willingness to learn.

Responsibilities

• Provide outstanding customer service to Dutch-speaking clients via phone, email, and chat.
• Assist healthcare professionals and clients with inquiries about pharmaceutical products, prescriptions, and services.
• Ensure accurate information on product availability, usage, and safety guidelines.
• Handle customer complaints and resolve issues professionally to maintain satisfaction.
• Maintain knowledge of the pharmaceuticals sector and stay updated on offerings and regulations.
• Document all interactions accurately and contribute to process improvements.
• Collaborate with internal teams to ensure effective communication and issue resolution.

Skills

Dutch fluency

English fluency

Customer service experience

Strong communication

Discretion

CS software

Microsoft Office

Detail-oriented

Organizational skills

Pharmaceutical interest

Tools

Microsoft Office Suite

Customer service software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Dutch Speaking Customer Service Representative within the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and possess a commitment to delivering exceptional customer service to clients and healthcare professionals.

Responsibilities

• Provide outstanding customer service to Dutch-speaking clients through various channels including phone, email, and chat.
• Assist healthcare professionals and clients with inquiries regarding pharmaceutical products, prescriptions, and services.
• Ensure accurate information is relayed regarding product availability, usage, and safety guidelines.
• Handle customer complaints and resolve issues in a professional and empathetic manner to maintain client satisfaction.
• Maintain comprehensive knowledge of the pharmaceuticals sector and stay updated on product offerings and regulations.
• Document all customer interactions accurately and contribute to process improvements.
• Collaborate with internal teams to ensure effective communication and resolution of client issues.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably within the pharmaceuticals or healthcare sector.
• Strong communication skills and a customer-oriented mindset.
• Ability to handle sensitive information with discretion and professionalism.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with excellent organizational skills.
• A strong interest in the pharmaceuticals industry and a willingness to learn about various products.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks