Dutch-Speaking Insurance Customer Care Specialist

Employers from Greece; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two Extra Salaries

Fully Paid Relocation

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Dutch-speaking Customer Service Representative for the insurance industry to deliver exceptional support to Dutch- and English-speaking clients via phone, email, and chat.

The role emphasizes helping customers understand insurance options, guiding them through claims, resolving issues promptly, and collaborating with internal teams to ensure accurate records. A relocation package is provided.

Qualifications

• Dutch and English fluency, written and spoken.
• Experience in customer service, preferably in insurance.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities in a fast-paced environment.
• Proficiency with customer service software and Microsoft Office.

Responsibilities

• Deliver high-quality customer service to Dutch-speaking clients via phone, email, and chat regarding their insurance policies and inquiries.
• Assist customers in understanding insurance options and benefits, guiding them through claims processes.
• Handle customer complaints and queries promptly, ensuring resolutions that meet client needs.
• Maintain an understanding of company insurance products and industry regulations to provide accurate information.
• Document all customer interactions clearly and keep accurate records for quality assurance.
• Collaborate with internal teams to resolve complex customer issues efficiently.
• Stay current on industry trends and changes to better assist clients and offer relevant advice.

Job description

Patrique Mercier Recruitment By Nellie in the United States is seeking a Dutch-speaking Customer Service Representative for the insurance industry to deliver exceptional support to Dutch- and English-speaking clients via phone, email, and chat.

The role emphasizes helping customers understand insurance options, guiding them through claims, resolving issues promptly, and collaborating with internal teams to ensure accurate records. A relocation package is provided.