Dutch Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Town of Belgium (WI); Sur place; USD 23 000 - 38 000; Plein temps

Avantages offerts par ce poste

Fully Paid Relocation Package

Comprehensive Health Insurance

Fully Paid Training

Monthly Performance Bonus

Professional growth opportunities

Competitive Salary

Résumé du poste

Mercier Consultancy Group is seeking a Dutch-speaking iRobot Support Specialist to join our international team in Bulgaria. You will provide premium technical assistance for iRobot consumer electronics, handling complex queries via phone, email and chat, and ensuring high customer satisfaction.

In this role you will document all interactions in our CRM, assist with product setup and software updates, and collaborate with global colleagues to optimize support processes while upholding the premium

Qualifications

• Native or fluent Dutch (spoken and written) required.
• Valid EU passport.
• Strong technical aptitude and a passion for consumer electronics.
• Excellent communication skills; ability to explain complex tech clearly.
• Proactive, problem-solving mindset for a fast-paced environment.

Responsabilités

• Provide expert technical troubleshooting for iRobot products.
• Resolve queries via phone, email, and chat to ensure high customer satisfaction.
• Document all interactions in the CRM accurately.
• Assist with product setup, software updates, and hardware maintenance troubleshooting.
• Collaborate with international teams to optimize support workflows and enhance user experience.
• Uphold premium brand reputation in every interaction.

Connaissances

Dutch fluency

Technical aptitude

Excellent communication

Customer support experience

Description du poste

Dutch Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between world-class talent and leading organizations across Europe. We specialize in sourcing top-tier professionals for the most sought-after jobs in Bulgaria, ensuring a seamless transition and a prosperous career path for every candidate we represent.

Job Overview

We are currently seeking a highly skilled individual for a Dutch Speaking iRobot Support Specialist position in Bulgaria to provide premium technical assistance within the innovative consumer electronics sector. This role offers an exceptional opportunity to advance your professional profile while enjoying a high quality of life in a vibrant, growing tech hub.

Key Responsibilities

• Provide expert technical troubleshooting and guidance for premium iRobot consumer electronics products
• Ensure high-level customer satisfaction by resolving technical queries via phone, email, and chat
• Maintain comprehensive knowledge of the latest consumer electronics technology and smart home automation devices
• Document all customer interactions accurately within our CRM to maintain a high standard of service excellence
• Assist clients with product setup, software updates, and advanced hardware maintenance troubleshooting
• Collaborate with international teams to optimize support workflows and enhance the overall user experience
• Uphold the premium brand reputation of our consumer electronics partners in every interaction

Requirements

• Native or fluent Dutch (spoken and written) is strictly required for this position
• Valid EU passport (mandatory)
• Strong technical aptitude and a genuine passion for the consumer electronics industry
• Excellent communication skills with the ability to explain complex technical concepts simply
• A proactive, problem-solving mindset suited for a fast-paced, high-tech environment
• Experience in customer support or service desk roles is considered a significant advantage

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on the latest consumer electronics hardware
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Sofia
• Monthly Performance Bonus linked to service quality
• Professional growth opportunities within the global tech sector
• And Much More..

Life in Bulgaria

Choosing one of the available jobs in Bulgaria means immersing yourself in a culture that perfectly blends historical charm with modern European city living. Bulgaria boasts a diverse climate, from sunny summers to picturesque winters, offering endless possibilities for weekend excursions. Whether you are exploring the vibrant capital of Sofia or the scenic mountains, you will find that Bulgaria provides an unparalleled lifestyle for expatriates.

With a low cost of living, fantastic local cuisine, and a growing community of international professionals, relocating to this beautiful country is a decision for both your career and your quality of life. We ensure that every Dutch Speaking iRobot Support Specialist position in Bulgaria is supported by a comprehensive relocation package, making your move to Bulgaria as smooth and enjoyable as possible.