Dutch Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; United States; Remote; USD 16,000 - 22,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package (flight,

transfer, hotel)

Monthly Performance Bonus

Supportive international work enviro n

And Much More…

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking Support Specialist to join our client service team in Bulgaria. You will handle Dutch-speaking inquiries via email, phone and chat, resolving complex issues while maintaining high customer satisfaction.

You will relocate to Sofia for this role, joining a vibrant expatriate-friendly environment with comprehensive training, health benefits, and a competitive monthly salary. English proficiency is required for reporting and collaboration.

Qualifications

• Native or fluent Dutch (spoken and written).
• Proficiency in English for corporate reporting and teamwork.
• Previous experience in customer support or client-facing roles.
• Willingness to relocate to Sofia, Bulgaria.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide service via email, phone, and chat to Dutch-speaking clients.
• Resolve complex inquiries with high customer satisfaction.
• Maintain accurate customer records in the CRM.
• Collaborate with cross-functional teams and escalate when needed.
• Adhere to service levels and quality standards.
• Represent clients as a brand ambassador with professionalism.
• Participate in ongoing product and process training.

Skills

Dutch

English

Problem solving

Communication

Tools

CRM software

Job description

Dutch Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with high-growth opportunities within the BPO and customer support services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between global professionals and world-class organizations.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to advance your career within the customer support services sector while enjoying a vibrant expatriate lifestyle in a top European tech hub.

Key Responsibilities

• Provide exceptional service via email, phone, and chat to Dutch-speaking clients.

• Resolve complex inquiries, ensuring high levels of customer satisfaction within the customer support services industry.

• Maintain accurate records of customer interactions within our internal CRM systems.

• Collaborate with cross-functional teams to identify and escal… effective.

• Adhere to established service level agreements and quality standards at all times.

• Act as a brand ambassador, representing our clients with professionalism and cultural sensitivity.

• Participate in ongoing training to stay updated on product features and support protocols.

• Native or fluent Dutch (spoken and written).

• Valid EU passport (mandatory).

• Previous experience in customer support services or a similar client-facing role is highly valued.

• Excellent communication skills with a strong focus on problem-solving.

• Proficiency in English for corporate reporting and team collaboration.

• Ability to relocate to Sofia for this Dutch Speaking Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• Supportive international work environment among the best jobs in Bulgaria.
• And Much More…

Life in Bulgaria

Choosing to work in Bulgaria offers an incredible blend of rich history, modern city life, and stunning natural landscapes. As one of the most sought-after locations for Dutch-speaking jobs, Bulgaria provides a Mediterranean-influenced climate and a vibrant social scene that makes settling in both easy and exciting.

With a very low cost of living, you will find that your salary goes much further in Bulgaria, allowing for a high quality of life. From the historic streets of Sofia to the surrounding mountains and nearby coastal resorts, Bulgaria is the perfect destination for professionals looking for a unique European experience.