Dutch-Speaking iRobot Support Specialist - Sofia Relocation
Mercier Consultancy MD
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Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking a Dutch-speaking iRobot Support Specialist to join our international team in Bulgaria. You will provide premium technical assistance for iRobot consumer electronics, handling complex queries via phone, email and chat, and ensuring high customer satisfaction.
In this role you will document all interactions in our CRM, assist with product setup and software updates, and collaborate with global colleagues to optimize support processes while upholding the premium
Qualifications
- Native or fluent Dutch (spoken and written) required.
- Valid EU passport.
- Strong technical aptitude and a passion for consumer electronics.
- Excellent communication skills; ability to explain complex tech clearly.
- Proactive, problem-solving mindset for a fast-paced environment.
Responsibilities
- Provide expert technical troubleshooting for iRobot products.
- Resolve queries via phone, email, and chat to ensure high customer satisfaction.
- Document all interactions in the CRM accurately.
- Assist with product setup, software updates, and hardware maintenance troubleshooting.
- Collaborate with international teams to optimize support workflows and enhance user experience.
- Uphold premium brand reputation in every interaction.
Skills
Job description
Mercier Consultancy Group is seeking a Dutch-speaking iRobot Support Specialist to join our international team in Bulgaria. You will provide premium technical assistance for iRobot consumer electronics, handling complex queries via phone, email and chat, and ensuring high customer satisfaction.
In this role you will document all interactions in our CRM, assist with product setup and software updates, and collaborate with global colleagues to optimize support processes while upholding the premium
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