Dutch Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 16,000 - 22,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Job summary

Mercier Consultancy Group in Sofia, Bulgaria, seeks a Dutch Speaking Customer Support Specialist to join our multinational team. You will provide Dutch-speaking client support in a fast-paced environment and collaborate with colleagues across Europe to deliver high-quality service.

The role requires native or fluent Dutch, strong English, and relocation on-site to Sofia. We offer fully paid training, relocation assistance, health insurance, a competitive monthly salary, and a monthly performance

Qualifications

• Native or fluent Dutch (spoken and written) is mandatory.
• Valid EU passport is required for all candidates.
• Strong proficiency in English to communicate within the global team.
• Passion for Customer Support Services and a genuine desire to help others.
• Excellent interpersonal skills and professional client relationship management.

Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients.
• Resolve complex inquiries and technical issues through effective communication.
• Maintain detailed records of all customer interactions in the database.
• Collaborate with international teams to optimize workflows and enhance customer experience.
• Stay updated on product knowledge and service policies to provide accurate information.
• Meet and exceed individual and team performance targets.

Skills

Dutch language

English proficiency

Relocation readiness

Job description

at Mercier Consultancy Group

Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences.

Job Overview

We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition.

Key Responsibilities

• Deliver exceptional omnichannel support to Dutch-speaking clients, maintaining the highest standards of the Customer Support Services industry.
• Resolve complex inquiries and technical issues through effective communication and proactive problem-solving.
• Maintain detailed and accurate records of all customer interactions in the company database.
• Collaborate with international teams to optimize workflows and enhance the overall customer experience.
• Stay updated on product knowledge and service policies to provide accurate and relevant information to clients.
• Consistently meet and exceed individual and team performance targets to ensure service excellence.
• Contribute to the positive and collaborative culture of the Sofia office.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location.
• Strong proficiency in English to ensure effective communication within our global team.
• Passion for Customer Support Services and a genuine desire to help others.
• Excellent interpersonal skills and a professional attitude toward client relationship management.
• Availability to relocate on-site to Sofia for this career-defining opportunity.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a seamless move to Sofia.
• Monthly Performance Bonus for high-achieving team members.
• Vibrant, multicultural work environment with excellent career growth prospects.
• And Much More...

Life in Bulgaria

Choosing to pursue one of our Dutch-speaking jobs means embracing the unique charm of Bulgaria. As a hub for international professionals, Bulgaria offers a perfect blend of historic architecture, modern amenities, and a Mediterranean-influenced climate that makes living in Sofia an incredible experience for expats.

Beyond the professional benefits, you will enjoy a high quality of life in Bulgaria, characterized by affordable living, a rich culinary scene, and a welcoming local culture. We handle all logistics, meaning your relocation to Bulgaria is entirely stress-free, allowing you to focus on your new Dutch Speaking Customer Support Specialist position in Bulgaria from day one.