Dutch Speaking CX Specialist - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 20,000 - 27,000; Full time

Benefits offered by this job

Monthly Salary

Fully Paid Training

Health Insurance

Relocation Package

Relocation Concierge

Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Dutch Speaking CX Specialist to join our international client services team in Sofia, Bulgaria. You will deliver high-quality Dutch-language customer support across channels, resolve inquiries, and help maintain customer satisfaction within a dynamic multinational office.

This on-site position includes relocation assistance, paid training, health insurance, a competitive salary, and a clear path to professional growth in an expanding European Customer

Qualifications

• Native or fluent Dutch (spoken and written).
• Excellent communication skills and a passion for customer-centric problem solving.
• Proficiency in English to collaborate within a multinational office in Sofia.

Responsibilities

• Deliver exceptional customer support services to Dutch-speaking clients via multiple channels.
• Resolve complex inquiries, ensuring high customer satisfaction and brand loyalty.
• Maintain detailed records of interactions in the CRM system.
• Collaborate with internal teams to identify service improvements and elevate user experience.
• Stay updated on product knowledge and service protocols to provide accurate assistance.
• Handle sensitive information with professional discretion and adhere to QA standards.

Skills

Dutch language

Excellent communication

Customer service experience

English proficiency

Job description

Dutch Speaking CX Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in high-caliber talent acquisition within the European BPO and Customer Support Services landscape. We pride ourselves on connecting world-class professionals with career-defining opportunities that foster long-term growth and international experience.

Job Overview

We are currently scouting for talented professionals for an exclusive Dutch Speaking CX Specialist position in Bulgaria. This role is a perfect match for those seeking dynamic Dutch-speaking jobs in an international environment, offering the chance to provide premium support while enjoying the vibrant culture of Sofia.

Key Responsibilities

• Deliver exceptional customer support services to Dutch-speaking clients via multiple communication channels.
• Resolve complex inquiries, ensuring high customer satisfaction and brand loyalty within the Customer Support Services sector.
• Maintain detailed records of interactions in the internal CRM system to ensure seamless service delivery.
• Collaborate with internal teams to identify service improvements and elevate the overall user experience.
• Stay updated on product knowledge and service protocols to provide accurate and efficient assistance.
• Handle sensitive information with professional discretion and adhere to quality assurance standards.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Excellent communication skills and a passion for customer-centric problem solving.
• Previous experience in Customer Support Services is considered a significant asset.
• Proficiency in English to collaborate within our diverse, multinational office in Sofia.
• Ability to relocate to Sofia for this on-site Dutch Speaking CX Specialist position in Bulgaria.

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of historical charm, modern infrastructure, and a welcoming atmosphere. Bulgaria is rapidly becoming one of the most popular destinations for international talent, characterized by its affordable cost of living, breathtaking mountain landscapes, and vibrant urban life in cities like Sofia. Joining the community of professionals in Bulgaria means enjoying a high standard of living while expanding your career horizons.

Beyond the professional benefits, Bulgaria provides a culinary scene rich in Mediterranean influence and a deep cultural heritage. Whether you are exploring the nightlife in Sofia or visiting local landmarks, you will find that Bulgaria is a truly hospitable place to relocate. With our comprehensive relocation support, your transition to your new life in Bulgaria will be smooth and rewarding.