Dutch-Speaking Auto CSR | Growth, Bonus & Relocation

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries per Year

Fully Paid Relocation

Free Greek Lessons & Discounts

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Dutch-speaking Customer Service Representative for the automotive sector. You will listen to Dutch-speaking clients, provide product information, track orders, and resolve issues via phone, email, and chat.

A customer-focused approach and automotive interest are essential to succeed in a fast-paced environment. Responsibilities include maintaining knowledge of products, documenting interactions, and coordinating with internal teams to ensure a

Qualifications

• Fluency in Dutch and English, both written and spoken.
• Experience in customer service, preferably within the automotive industry.
• Strong communication and a customer-focused approach.
• Ability to troubleshoot issues and provide clear solutions.

Responsibilities

• Deliver exceptional customer service to Dutch-speaking customers via phone, email, and chat, addressing inquiries related to automotive products and services.
• Assist customers with product information, order tracking, and general automotive inquiries.
• Handle customer complaints with professionalism, ensuring timely resolution and customer satisfaction.
• Maintain knowledge of the company's product range, services and promotions.
• Document all customer interactions and maintain detailed records for service improvement.
• Collaborate with internal teams to manage complex issues and ensure a seamless experience.
• Provide feedback to management regarding customer concerns and potential service improvements.

Skills

Dutch language proficiency

English language proficiency

Customer service experience

Automotive industry knowledge

Tools

CRM software

Microsoft Office

Job description

Patrique Mercier Recruitment By Nellie is seeking a Dutch-speaking Customer Service Representative for the automotive sector. You will listen to Dutch-speaking clients, provide product information, track orders, and resolve issues via phone, email, and chat.

A customer-focused approach and automotive interest are essential to succeed in a fast-paced environment. Responsibilities include maintaining knowledge of products, documenting interactions, and coordinating with internal teams to ensure a