Dutch Customer Care Agent - Remote (Greece) with Relocation

Employers from Greece; United States; Remote; USD 34,000 - 47,000; Full time

Benefits offered by this job

Relocation package to Greece

Private medical insurance

Flexible working hours

Remote work in Greece

Performance bonus

Job summary

speakit, on behalf of our client, a leading e-commerce platform, is seeking a Dutch Customer Care Agent to join their team. You will handle inquiries via email, chat, and phone for Dutch-speaking customers.

Responsibilities include processing orders, returns, handling sensitive data, providing product information, and maintaining a positive brand image. Remote work options and relocation package to Greece are offered.

Qualifications

• Native or fluent in Dutch.
• Proficient in English.
• Previous experience in customer service is a plus.
• Strong problem-solving skills.
• High level of empathy, patience, and a customer-first attitude.
• Flexibility to work shifts, including evenings & weekends.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
• Process orders, returns, and exchanges according to company guidelines.
• Maintain accurate customer records and handle sensitive data with confidentiality.

Skills

Dutch language

English language

Customer service

Empathy

Problem solving

Flexible shifts

Job description

speakit, on behalf of our client, a leading e-commerce platform, is seeking a Dutch Customer Care Agent to join their team. You will handle inquiries via email, chat, and phone for Dutch-speaking customers.

Responsibilities include processing orders, returns, handling sensitive data, providing product information, and maintaining a positive brand image. Remote work options and relocation package to Greece are offered.