Dutch Customer Support Specialist

Employers from Greece; United States; Remoto; USD 17.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Private health insurance

Remote work across Greece

14 salaries per year

Performance bonus

Training and development

Inclusive work environment

Descrizione del lavoro

Speakit, on behalf of a global leader in outsourced customer experience management, seeks a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch customers via phone, email, chat and social media, resolving inquiries and delivering service that reflects a trusted brand.

Key responsibilities include handling multi-channel inquiries, updating data securely, and escalating when needed.

Competenze

• Native-level or fluent Dutch, with strong English communication skills.
• Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions.
• Strong written communication skills with proper grammar and attention to detail.
• Ability to multitask, manage multiple systems and screens, and adapt to new software quickly.
• Customer-focused mindset with empathy, patience and professionalism.
• Previous experience in customer service, a call center, or the financial sector is highly desirable.
• Availability to work flexible shifts.

Mansioni

• Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
• Provide accurate information and solutions regarding accounts, payments and related services
• Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
• Accurately update customer data in the system while handling confidential information responsibly
• Multitask across systems and adapt to new tools and technologies as needed
• Handle customer complaints with empathy and escalates cases when appropriate
• Contribute to continuous improvement by identifying common issues and suggesting process enhancements

Conoscenze

Dutch fluency

English proficiency

Verbal communication

Written communication

Empathy

Multitasking

Customer service experience

Descrizione del lavoro

at speakit

On behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist. You will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects a trusted brand.

Key Responsibilities

• Communicate with customers across multiple channels (phone, email, chat) before, during, and after their transactions
• Provide accurate information and solutions regarding accounts, payments and related services
• Build rapport with customers, actively listen to their concerns and act promptly to resolve issues
• Accurately update customer data in the system while handling confidential information responsibly
• Multitask across systems and adapt to new tools and technologies as needed
• Handle customer complaints with empathy and escalates cases when appropriate

Contribute to continuous improvement by identifying common issues and suggesting process enhancements

Requirements

• Native-level or fluent Dutch, with strong English communication skills
• Excellent verbal communication skills, with the ability to actively listen and clearly articulate solutions
• Strong written communication skills with proper grammar and attention to detail
• Ability to multitask, manage multiple systems and screens, and adapt to new software quickly
• Customer-focused mindset with empathy, patience and professionalism
• Previous experience in customer service, a call center, or the financial sector is highly desirable
• Availability to work flexible shifts

Benefits

• 1,500 euros gross per month & 14 salaries per year.
• Monthly performance bonus.
• Private health insurance
• Relocation support for candidates moving to Greece.
• Work remotely all over Greece.
• Ongoing training and development opportunities.
• A diverse and inclusive work environment supporting one of the world’s most recognized fintech brands.