Dual-Property Front Desk Agent: Guest Experience & Honors

Homewood-Suites-; Lake Forest (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid Vacation and Sick Leave

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Hilton Team Member Travel Program

Job summary

S3 Hotel Group seeks a friendly Front Desk Agent to support operations at both Homewood Suites Irvine Spectrum and Hampton Inn Irvine Spectrum/Lake Forest. You willmanage guest check-ins/outs across two properties, process reservations, and handle inquiries with professionalism, contributing to a seamless guest experience.

You’ll work in a fast-paced hotel environment, with responsibilities including payments, guest services, and coordination with housekeeping to ensure smooth operations across

Qualifications

• Previous hotel or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; hotel systems experience (PEP preferred).

Responsibilities

• Welcome guests and efficiently manage check-ins and check-outs at both properties
• Process reservations, modifications, and cancellations in the system
• Handle guest inquiries, concerns, and requests with professionalism and urgency
• Accurately process payments, room charges, and transactions
• Promote and enroll guests in Hilton Honors programs
• Coordinate with housekeeping and maintenance to support guest needs
• Maintain a clean, organized, and professional front desk area
• Ensure compliance with hotel safety, security, and QA standards
• Support operations across both hotels as needed (dual-property flexibility)
• Assist with guest services, luggage, and local recommendations

Skills

Customer service

Communication

Multitasking

Hotel systems

PEP system

Tools

PEP system

Job description

S3 Hotel Group seeks a friendly Front Desk Agent to support operations at both Homewood Suites Irvine Spectrum and Hampton Inn Irvine Spectrum/Lake Forest. You willmanage guest check-ins/outs across two properties, process reservations, and handle inquiries with professionalism, contributing to a seamless guest experience.

You’ll work in a fast-paced hotel environment, with responsibilities including payments, guest services, and coordination with housekeeping to ensure smooth operations across