Front Desk Agent - Full Time

Homewood Suites & Hampton Irvine; Lake Forest (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid Vacation and Sick Leave

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Hilton Team Member Travel Program

Job summary

S3 Hotel Group seeks a friendly Front Desk Agent to support operations at both Homewood Suites Irvine Spectrum and Hampton Inn Irvine Spectrum/Lake Forest. You willmanage guest check-ins/outs across two properties, process reservations, and handle inquiries with professionalism, contributing to a seamless guest experience.

You’ll work in a fast-paced hotel environment, with responsibilities including payments, guest services, and coordination with housekeeping to ensure smooth operations across

Qualifications

• Previous hotel or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; hotel systems experience (PEP preferred).

Responsibilities

• Welcome guests and efficiently manage check-ins and check-outs at both properties
• Process reservations, modifications, and cancellations in the system
• Handle guest inquiries, concerns, and requests with professionalism and urgency
• Accurately process payments, room charges, and transactions
• Promote and enroll guests in Hilton Honors programs
• Coordinate with housekeeping and maintenance to support guest needs
• Maintain a clean, organized, and professional front desk area
• Ensure compliance with hotel safety, security, and QA standards
• Support operations across both hotels as needed (dual-property flexibility)
• Assist with guest services, luggage, and local recommendations

Skills

Customer service

Communication

Multitasking

Hotel systems

PEP system

Tools

PEP system

Job description

S3 Hotel Group is seeking a friendly, service-driven Full-Time Front Desk Agent to support operations at both Homewood Suites and Hampton Inn Irvine Spectrum/Lake Forest. This role serves as the face of the hotel, delivering exceptional guest service and ensuring smooth front-desk operations across both properties.

Key Responsibilities

• Welcome guests and efficiently manage check-ins and check-outs at both properties
• Process reservations, modifications, and cancellations in the system
• Handle guest inquiries, concerns, and requests with professionalism and urgency
• Accurately process payments, room charges, and transactions
• Promote and enroll guests in Hilton Honors programs
• Coordinate with housekeeping and maintenance to support guest needs
• Maintain a clean, organized, and professional front desk area
• Ensure compliance with hotel safety, security, and QA standards
• Support operations across both hotels as needed (dual-property flexibility)
• Assist with guest services, luggage, and local recommendations

Qualifications

• Previous hotel or customer service experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Basic computer skills; hotel systems experience (PEP preferred)
• Professional appearance and reliable attendance
• Flexibility to work across both properties

Schedule

• Full-Time
• Flexible shifts including mornings, evenings, weekends, and holidays
• Must be able to work at either property as business needs require

Compensation & Benefits

• Competitive hourly pay
• Paid Vacation and Sick Leave
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Hilton Team Member Travel Program (Go Hilton)
• Growth opportunities within S3 Hotel Group