Dual-Property AGM: Luxury Hotel Operations Leader

Crescent Hotels & Resorts; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Hotel Indigo Austin Downtown - University is seeking a Dual Assistant General Manager to lead two IHG-branded properties in Austin, driving guest satisfaction, financial performance, and brand adherence. You will oversee Front Office operations, collaborate with departments, and mentor department leaders to deliver luxury service.

Ideal candidates have 3–5 years in hotel operations, 2+ years in supervisory roles, and strong PMS knowledge, with a proactive approach to service excellence and

Qualifications

• Minimum of 3-5 years of progressive hotel operations experience.
• Minimum of 2 years of supervisory or management experience within Front Office.
• Experience leading and developing high-performing teams.
• Strong working knowledge of Front Office operations, reservations, and room inventory management.
• Familiarity with PMS systems and brand standards compliance.

Responsibilities

• Oversee daily hotel operations with emphasis on guest satisfaction and financial performance.
• Provide direct leadership of Front Office, ensuring smooth check-ins/outs and guest services.
• Maintain brand standards and service expectations across the property.
• Coordinate with departments for seamless guest services and room readiness.
• Monitor guest satisfaction metrics and implement action plans for improvements.

Skills

Front Office leadership

Guest service excellence

Brand standards compliance

Operational oversight

Staff development

Tools

Opera PMS

FOSSE

Microsoft Office

Job description

Hotel Indigo Austin Downtown - University is seeking a Dual Assistant General Manager to lead two IHG-branded properties in Austin, driving guest satisfaction, financial performance, and brand adherence. You will oversee Front Office operations, collaborate with departments, and mentor department leaders to deliver luxury service.

Ideal candidates have 3–5 years in hotel operations, 2+ years in supervisory roles, and strong PMS knowledge, with a proactive approach to service excellence and