Dual-Property AGM: Luxury Hotel Operations Leader

Crescent Hotels & Resorts; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Crescent Hotels & Resorts is seeking aDual Assistant General Manager for two iconic Austin properties. Based in the heart of downtown, you will partner with the General Manager to drive guest satisfaction, operational excellence, and financial performance across two distinct brands.

You will lead Front Office operations, uphold luxury service standards, manage staffing, and coordinate with housekeeping, engineering, and other departments to ensure a seamless guest experience.

Qualifications

• 3–5 years of progressive hotel operations experience.
• 2+ years of supervisory or management experience within Front Office operations.
• Experience in luxury, upscale, or full-service hotel environments.
• Proficiency with PMS systems such as FOSSE or Opera.
• Strong leadership, organizational, and problem-solving skills.

Responsibilities

• Oversee daily hotel operations, ensuring efficiency, financial performance, guest satisfaction, and brand standards.
• Lead Front Office operations, ensuring consistent guest services and luxury hospitality standards.
• Monitor guest satisfaction scores and implement improvement plans.
• Coordinate with Housekeeping, Engineering, Reservations and other departments for seamless guest services.
• Assist with financial management including budgeting, payroll, and cost control.
• Support recruitment, onboarding and ongoing development of Front Office staff.

Skills

Hotel operations

Front Office leadership

Budgeting

Staff development

Leadership

Tools

PMS (FOSSE/Opera)

Job description

Crescent Hotels & Resorts is seeking aDual Assistant General Manager for two iconic Austin properties. Based in the heart of downtown, you will partner with the General Manager to drive guest satisfaction, operational excellence, and financial performance across two distinct brands.

You will lead Front Office operations, uphold luxury service standards, manage staffing, and coordinate with housekeeping, engineering, and other departments to ensure a seamless guest experience.